What we do

Caledonia Ltd provides your organization with a professional call center service that is exactly tailored to your organizations requirements. From tailored contracts & SLA's to multi-lingual and time zone spanning services - we are skilled in the majority of call center functions. We also have experience working with a diverse client listing, meaning we are highly adaptable and suited to those who are new to outsourcing their call center functions.

Below is a list of some, but not all of our services. We are resourceful and flexible enough to consider most lines of enquiry. What we do is not limited to just what services are provided at the moment, therefore if your requirement is not on list below, contact us and let us know, we would greatly appreciate your insight.

Incoming Calls

  • Answering services
  • Order processing
  • Enquiry & helpdesk
  • Customer or in-house department support services
  • Virtual receptionist

Outgoing Calls

  • Telesales & telemarketing
  • Calendar & appointment setting
  • Market research
  • Multi-lingual services
  • Lead & appointment generation
  • Customer up-selling & cross-selling


  • Cost effective
  • Established and ready to go
  • Tailored contacts - let us know your SLA's
  • Specialists in Information Technology & Marketing